What We Do
Smith Pool Service is a fast-growing provider of all things swimming pools, with the exception of new construction. Our West Palm Beach pool contractors are licensed to provide swimming pool cleaning, maintenance, repairs and remodeling services throughout the state of Florida.
We primarily serve customers in country clubs as well as commercial customers, including HOAs, Condominium Associations, and facility/property managers. We provide high-quality services, including a full pool automation system install, with an emphasis on communication, responsiveness, and continuous improvement.
Smith Pools utilizes technology that allows our pool contractors to send weekly service reports after servicing pools. We also provide a customer portal, which further enhances communication, self-service, and the customer experience.
Our focus on customers is built upon the recognition that without customers, our business does not exist. As such, we have built a culture that is dedicated to the highest standards of service.
While we maintain a focus on customers, we also understand and appreciate it is our people that are on the front lines servicing customers. We value our West Palm Beach pool contractors immensely and strive to empower and develop them to achieve their professional as well as personal goals. We believe all of our people represent the future leadership of our company.
We believe we are a successful company because of the important tenets below that differentiate us:
- Operate with integrity – the business is run with the highest level of honesty and integrity. We believe in putting customers above all else. Without customers, we have no business. This affords the business a level of unparalleled customer trust.
- High-quality services – We have one of the strongest teams in the history of the company. This affords us consistent service delivery, coupled with detailed individual customer knowledge. Our people are personable and always clean and neat in appearance. Whether you need a simple cleaning our if you want to install an automation system in your West Palm Beach pool, our contractors can get the job done!
- Communication Obsession – Communication drives our business. We are in constant communication with our customers via our mobile app technology, customer portal, email, and telephone. In addition, we endeavor to ensure everyone on our team in our customer chain is aware of what is happening – from the pool tech to office managers to field operations.
- Humility – We do not know it all and seek to learn from every situation. Without humility, including intellectual humility, we are unable to learn. Our goal is to find what we can do together to solve problems.
- Leadership – We fully understand that with great power comes great responsibility. We have meaningful experience leading people and organizations by example. We expect our people to all lead in some capacity.