Country Club Pool Services

Our core business is focused around servicing residents of country clubs. Approximately 85% of our customers reside in country clubs in the Boca Raton, West Palm Beach and Jupiter areas. We have been doing business in these unique membership clubs for over 20 years. Needless to say, we understand our customers well and appreciate the fact that they pay significant membership fees to enjoy golf, recreation and social activities. Consequently, they have no desire to have concerns about their pools and spas. 

Swimming Pool Service Palm Beach

We are uniquely qualified to place our customers at ease through our high-quality service and use of technology. We are consistently and constantly in communications with our country club pool customers about all of the repairs and services they requested. This is especially important for our seasonal customers who entrust us with their pools as they travel to their summer home, travel abroad or are otherwise away from their homes. We send weekly country club pool service reports which include:

  • Time-stamped photographs of the pool
  • Chemical readings
  • Tasks completed
  • Notes about the pool
  • Chemicals added

Prior to each customer’s first service, they receive a welcome email, which describes our customer portal and services technology. As part of our continuing efforts to improve communications, responsiveness, and overall service quality, customers can:

  • View photos we take of the pool
  • Review paid and unpaid invoices
  • Pay invoices online with a credit card at no cost
  • Set up automatic bill payment
  • Request repair and other services
  • Send and receive messages to/from us
  • Update account information

Many of our Boca Raton, West Palm Beach and Jupiter country club pool service customers utilize the service of a home watch. We frequently work closely with these professionals to ensure any pool related issues are addressed seamlessly. We also provide flexibility with our service. Many customers will request a change to their service for special events or when family visits. Another feature our seasonal residents appreciate is our quarterly invoicing, so our customers only pay four times a year compared to 12 times for monthly invoicing. 

If you are a country club resident located in Boca Raton, West Palm Beach or Jupiter and need repair or service done on your pool, please call or email us today.

FAQ

Yes; each of our pool technicians either has or is in the process of obtaining a company required CPO certification, providing you with the highest level of quality and expertise.

Consistency is key to our service and benefits all. We always make every effort to have the same technician service your pool during each visit, helping to provide familiarity and reducing the chance of errors or miscommunication.

Yes, we offer a customer portal that gives you the ability to: view and pay invoices, send/receive messages, set up auto-pay, update account information.  

Yes. You will receive a service notification email following your service each week that will include: A time stamped photo, chemical readings, chemicals added, tasked completed and any important notes. 

If your technician notices a low water level in the pool, they will first turn off the skimmer valve to ensure the pump does not lose prime. They will also notify you either during the visit or via the service notification email that the water level is low. Your technician will also utilize a hose timer if one is available. 

It is recommended to wait at least 20 minutes to an hour after adding water balancing chemicals. If the pool needs to be shocked, it is best to wait a full 24 hours before using it. If the pool does need to be shocked; or may be unsafe to swim for any period of time, you will be notified immediately by your technician and through your service notification email.